Quick answers to common questions
If you can't find what you're looking for, drop us a line — we usually reply within an hour during working time.
How long does Quote Monster take to set up?
Most accounts go live within 3-5 working days of signup. We use the Business Brief and Brand Preferences answers from your signup form to pre-configure your pricing matrix, branding, and booking widget — then we run a 30-minute walkthrough call before flipping it live.
Do I need a website to use Quote Monster?
No — every Quote Monster account ships with a hosted booking page (e.g. quote.yourbusiness.co.uk) that you can link to from Facebook, GMB, or your van signage. If you want a fully bespoke site to wrap around it, our parent company Chase Custom builds them via the Website Monster service — tick the upsell on the signup form and they'll be in touch.
How does the Facebook Lead Ads integration work?
On Professional and above we connect directly to your Facebook Page's Lead Ads. Every lead generated by your Meta ads flows into your Quote Monster dashboard with full Conversions API tracking — so Facebook learns who your real customers are and your cost-per-lead drops over time.
Can I take payments through Quote Monster?
Quote Monster captures the lead and the agreed quote. For first-clean deposits or full payment on completion we recommend Stripe — happy to set up the integration for you. Recurring round payments are best handled by Round Monster, which signed-up customers transfer into automatically.
What happens to my customer data if I cancel?
Your data is yours. Cancel any time with 30 days' notice and we'll export everything (customers, quotes, settings) as a CSV bundle. Data is permanently deleted within 30 days of account closure, except where legal retention applies (e.g. invoices for accounting records).
Is there a contract or minimum term?
No long contracts. Quote Monster is monthly-rolling — cancel any time with 30 days' written notice. The setup fee is one-off and non-refundable once we've started building your account.
Can I change plans later?
Yep — upgrade or downgrade any time from the dashboard. Upgrades take effect immediately (with the price prorated for the rest of the month); downgrades kick in at the next billing date.
Do you offer training and support?
Every signup includes a kick-off call and a personalised setup walkthrough. Ongoing support is via email (typical response under an hour during 9-5) and the Round Monster Slack community for chat.